Emotional Labour

Emotional Labor

Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors. This includes analysis and decision making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed.

We are feeling inspired by this terminology.........here are some the articles we have read on the subject.....very thought provoking!!

http://www.harpersbazaar.com/culture/features/a12063822/emotional-labor-gender-equality/

https://www.theguardian.com/world/2015/nov/08/women-gender-roles-sexism-emotional-labor-feminism

https://www.psychologies.co.uk/who-carrying-emotional-labour-your-relationship

http://www.telegraph.co.uk/women/womens-business/11988646/Stressed-women-Anxiety-and-emotional-labour.html

https://www.newstatesman.com/science-tech/internet/2017/07/sorry-bothering-you-emotional-labour-female-emails

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