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Emotional Labour

November 13, 2017

Emotional Labor

 

 

Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and superiors. This includes analysis and decision making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed.

 

We are feeling inspired by this terminology.........here are some the articles we have read on the subject.....very thought provoking!!

 

http://www.harpersbazaar.com/culture/features/a12063822/emotional-labor-gender-equality/

 

 

https://www.theguardian.com/world/2015/nov/08/women-gender-roles-sexism-emotional-labor-feminism

 

https://www.psychologies.co.uk/who-carrying-emotional-labour-your-relationship

 

http://www.telegraph.co.uk/women/womens-business/11988646/Stressed-women-Anxiety-and-emotional-labour.html

 

https://www.newstatesman.com/science-tech/internet/2017/07/sorry-bothering-you-emotional-labour-female-emails

 

 

 

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